Seated on a high kitchen stool, I watched her lying on the ground looking away from us, staring into space. Her sides heaved with every breadth she took. From across the counter, my friend was busy trying to brew me a cup of coffee. Coffee making was always a challenge without the aid of his wife, and she wasn't home, neither was his kid. His wife

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The very first thing that could be done is to change usual greeting. Common greeting goes something like this: "Good morning, may I aid you?" Rule number 1, stop asking no questions unless they mean yes! I'm going to encourage you to begin immediately training your staff to ask the following question. This inquiry or greeting should use by 1 of you